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As the number of COVID-2019 cases continues to rise in Asia and throughout the world, APRIL International Care is committed to support their insured members by providing them with free and unlimited medical advice via their Easy Claim app. 

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As an APRIL member, you are now entitled to receive free and unlimited medical advice from our 50,000 licensed healthcare practitioners based around the world. This teleconsultation service is available 24/7 and in 12 languages on your Easy Claim app.

Got a question about Coronavirus?

Get in touch with our medical practitioners if you wish to find out more about:

  • COVID-19 symptoms 
  • How to protect your health better 
  • What to do in case of symptoms 

Feeling unwell?


If your are feeling ill, it's important to check whether you have symptoms that might mean you have COVID-19. While the WHO issued home care guidelines on January 20, 2020 for people with mild cases of COVID-19 – nonetheless it is good practice to speak with a medical professional. Get in touch with one of our doctors through our teleconsultation service to discuss your condition and they will be able to give you appropriate medical advice.

If your symptoms (fever, difficulty breathing, cough) are moderate or severe, an in-person physical medical consultation will be needed.

How can I access this service? 

  1. Download the APRIL Easy Claim app on your mobile and log in with the same email address and password as your Online Portal account. 
  2. From the homepage, click on the "Telehealth" button, then select "Call back from a physician" and fill in all the required fields.
  3. A notification will be sent to our health partner and a doctor will call you back within the next 3 hours!

Easy Claim on the Apple App StoreEasy Claim on the Google Play Store

This service is free, unlimited and available 24/7

In times like this, virtual care can be a real asset and we are committed to do our best to reassure you during this stressful period and give you all the keys to protect your health. 

Telehealth is included in all our health insurance plans, regardless your level of cover or modules you chose. Find out more today about our plans for individuals and families, small to medium companies or large groups

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