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APRIL Easy Claim app
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APRIL International is determined to make your life easier with the Easy Claim app! With this mobile app, sending your medical claims and accessing your insurance services has never been simpler.

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Submit your medical claims

No matter where you are in the world, you will be able to send all your medical invoices and receipts directly on your smartphone!  All you have to do is enter the information related to your claim, take a picture of the required documents and send them with a simple click*.


You can review all of your submitted claims by clicking on “Claims History" from your homepage. If your claim hasn't been processed yet, it will appear in the "Claim" column. All your processed claims will otherwise appear in the "Refunds" column. You can click on each claim to display all the relevant information, then click on "View Details" to download your Explanations of Benefits (EOBs). 

*Electronic claims submissions are capped at US$400 in the Philippines, THB10,000 in Thailand, and US$800 in Vietnam. If medical expense exceeds the limit, original documents will be required to finalise the claims process.

Access your electronic member card

If you are eligible to use APRIL International’s Asian direct billing network, you can easily access and download your electronic member card on your smartphone to enjoy cashless access to hundreds of medical facilities in Hong Kong and across Asia. Simply show your eCard at the reception of your healthcare practitioner!


Get in touch with a doctor

NEW! Request a call back from a physician for general health questions or even a second medical opinion for more serious conditions directly on the app. Find out more.

Search medical providers in Asia

You can now search medical providers (doctors, hospitals and clinics) using our GPS function. Simply enter a location, a speciality and/or the name of the medical facility you are looking for. The results will automatically be displayed and you will even be able to check if you are eligible for direct billing in these facilities. 

Request a Letter of Guarantee

For hospitalisations and surgeries, you must first obtain a pre-authorisation from APRIL. You can now submit your request for treatment directly on the app. Once we have obtained all the necessary information, we will issue a Letter of Guarantee directly to the healthcare practitioner and will handle the payment of your medical fees.

Access your insurance contacts

Any questions about your policy? Having an emergency? You will be able to find all your APRIL contacts in the “Contact Us” section.

To access all these functionalities, there are only two simple steps to follow:

Step 1: Download the APRIL Easy Claim app on your smartphone:

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Step 2: Launch the app and log in with:

  • The email address linked to your insurance policy
  • The password you chose when you signed up to our Online Portal

If you haven’t activated your personal account, please go to our Online Portal and click on “Activate my account”. Once your account has been activated, you will be able to log in to the Easy Claim app with the same email address and password. Should you have any questions on how to activate your account or use the Easy Claim app, please download our Online Portal & Easy Claim guide

Easy Claim, an award-winning app

Best Health Insurance App 2020, Global Banking and Finance Awards 
Marketing Initiative of the Year 2020, Insurance Asia Awards
Service Initiative of the Year 2020 (for TeleHEALTH), Insurance Asia Awards  




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