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At APRIL, we are committed to going beyond our role as an insurance provider. We support our members at every step of their insurance journey and collaborate with the best medical experts to enable a seamless experience in their medical journey. 

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Providing optimal support for all our members in their medical journey

"Facing a medical situation is never easy. At APRIL, we make it our mission to support our members each step of the way whenever they need to receive medical treatment. Here is how we achieve this." Lily KAEKLA, Senior Customer Service Representative at APRIL International Care Asia.

Coordinating with medical experts to provide the best support for members

"If you need to be hospitalised or receive treatment, one of our doctors will call you to discuss your medical situation and review your treatment plan. We will make sure that your treatment is the best medical option for you, and that it is performed by a suitable and experienced practitioner."

"Assuming that this is the case, we will contact your medical provider and place a letter of guarantee to make sure that you don’t have to pay anything from your own pocket. In some cases, our medical experts may also recommend alternative treatments, more experienced practitioners or suggest that you get a second medical opinion."

"In Asia, healthcare can sometimes work like a business, so it is important to have an external, unbiased opinion when it comes to your health. You can always rely on our in-house team of doctors, trained nurses and case managers to provide you with the most relevant information and advice to make the best possible decision for your health."

 

APRIL is always evolving to meet the needs of its members and ensure that they have access to only the best healthcare services.

To learn more about our highly mobile and tailorable health insurance plans, take a look at our previous #WeCare episodes here.

If you are currently looking for health insurance coverage for yourself or for your family, you can find out more about our MyHEALTH plans, and feel free to contact us to receive a quote today.

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