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Thi Tran Network Manager
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In celebration of International Women's Day this March 8th, 2019, it is our great pleasure to introduce APRIL International Care's female top managers in the Asia Pacific region. In this second interview, get to know Thi, our Medical Network Manager based in Bangkok. 

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Tell us a little bit more about your role at APRIL.

I am a Medical Network Manager. In other words, I am in charge of managing our network of hospitals, clinics, air ambulances and local agents throughout the Asia Pacific region. My position is a little bit specific as I am developing both networks, our IPMI (International Private Medical Insurance) and Medical and Travel Assistance.

What I can say is my job is fulfilling. Every day is different, busy and very challenging in many different ways. Indeed, the needs and workflow of IPMI and Medical Assistance businesses are different. My weekly tasks can include negotiating prices with medical facilities to make sure every APRIL client has access to quality care at an appropriate price, signing contracts to work with new hospitals or clinics and therefore extending our network across Asia or training medical providers on patient admission and payment procedures. I also visit our existing network providers regularly to make sure that our procedures are duly applied, check credentials and operational efficiency, make sure they are reactive enough, that good information is provided, check the quality of care  and that our insured members can experience a smooth journey when visiting their healthcare practitioner. I am managing and developing the medical network for the Asia Pacific region. One day I can work with a hospital in Thailand, the next one focus on hospitals network  in Vietnam, fly to Singapore the week after to meet with local providers or call local agents in Australia to review case fees.  

My mission is to build a sustainable network of high quality healthcare facilities for our clients. Our goal is to build trust and make our procedure as simple as possible to find a facility that will provide quality medical services at appropriate and customary costs. I also work closely with our claims and medical assistance teams to improve our services.

Why did you choose to work in medical assistance and insurance?

I have been working in this industry since 2006, however it was not my first career choice. I started as an Assistance Coordinator in Paris to pay for my studies when I was in my 20s. I have a Master’s degree in Communication and Foreign Languages. However, medical assistance and health insurance have always been very interesting and challenging to me. Since the day I started until now, I have been learning and developing my skills constantly. 

What are you the most proud of during your career?

I am proud to work with such great teams. Starting from little, we have now one of the most extensive medical networks in the region with a strong position. There is still a lot of work to get done, but I truly believe that we will be soon one of the main providers on the healthcare market. 

I am also extremely proud of all the hard work that has been done on our latest project, a GPS software that gathers APRIL medical network across the world. It is a network tool capable to provide qualified and valuable information about local provider and assist insured members to search the nearest providers according to their location and pathology.

How do you manage to balance your professional life with your personal life?

Finding the balance between work and personal life is always difficult. When we want to succeed, it is tempting to put every ounce of ourselves into work. To me, having a healthy work life balance is very crucial for mental and physical health. I try to create boundaries and step out of work when I leave the office. I workout quite often, I have a social life that keeps me happy and I always open myself to new things and opportunities. There is no perfect balance, but what matters is to be happy and feel good.

On International Women’s Day, what is the most important message you want to send out to young women thinking about their careers?

Over the past years, there has been significant social transformation. Today, women and young women are stronger, more independent and fearless. Women can go backpacking and travel the world on their own, living over thousands kilometers away from their roots and family, building their own path and career. I would say that confidence starts with knowledge and education, and success with hard work.

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