If you need to be hospitalised urgently, please contact our 24/7 assistance platform for immediate help. Whenever possible, please state your policy number and member number, which can be found on your member card or eCard. You can also provide your member card to the hospital who will arrange to call us. Once we have obtained sufficient information about your condition and treatment, we will issue a guarantee of payment to the establishment.
If you are not in any capacity to call us before your hospitalisation, please make sure that you contact us within the 24 hours following your admission to hospital or as soon as reasonably possible.
For all APRIL Asia policyholders:
(+66) 2022 9190
For Indonesia policyholders only:
(+62) 21 2927 9660