For more convenience, we recommend our members to use our direct billing network, where you can receive treatment without any cash advance. If you choose any medical practitioner outside our network or if your treatment is not eligible for direct billing, please follow the below instructions to submit your claims.
Submitting a claim via Easy Claim
All of our MyHEALTH policies in Asia allow you to submit claims via our Easy Claim app. For MyHEALTH Hong Kong members you can electronically submit claims up to USD 800 and USD 400 for MyHEALTH Philippines members. For MyHEALTH Thailand and Vietnam members you will need to send in the original documents after e-submitting your claim. You can always check the claims instructions and policy guide for your policy on your Online Portal.
Once you have submitted your claim you will be then able to track the status of your claims on Easy Claim and/or on your Online portal. Once treated, you will receive a claim settlement email including your Explanation Of Benefits (EOB).
Which documents are required for claims?
- Diagnosis and/or symptoms requiring treatment must appear on your documents. If they don’t appear, please fill in a medical Claim Form.
- Detailed invoice and payment receipt
- For treatment related to physiotherapy or any investigation (MRI, CT scans, blood tests, X-rays…), a Claim Form will be required.
We reserve the right the request a Claim Form at anytime.
Submitting a claim by mail
If you plan to fill in a claim form and mail it in, we suggest you bring a copy of the form with you to the doctor so you can get their help to complete it. You can find and download a claim form from the online portal.
For any planned hospitalization or surgery, you must first obtain pre-authorisation from APRIL. Click here to find out more about the procedure.